When it comes to choosing an energy provider in Australia, two major players dominate the market: opposed to AGL and Energy Australia that would limit the company’s growth internationally. These two firms are large and they both provide a number of solutions that can cover different demands of buyers. Thus, it can be rather difficult to decide which company is the best choice: AGL or Energy Australia. Now, here in this blog, I will try to provide the necessary differences between the two energy companies to better assist you in your choice. Okay, this means that it is time to go deeper into the energy providers and comprehend who takes the win in the AGL vs Energy Australia battle.
Company Overview
AGL
AGL, or the Australian Gas Light Company, is one of Australia’s oldest and largest energy companies. Founded in 1837, AGL has grown to become a key player in the energy market, providing electricity, gas, and renewable energy solutions. The company is committed to a sustainable future, investing heavily in renewable energy projects and aiming to achieve net-zero emissions by 2050.
Energy Australia
Energy Australia, formerly known as TRUenergy, is another major energy provider in the country. With a strong focus on customer satisfaction, Energy Australia offers a variety of energy plans tailored to meet different needs. The company also invests in renewable energy and aims to reduce its carbon footprint significantly over the coming years.
Services and Plans
Among the products and services that are developed and provided by AGL and Energy Australia, there are many choices of services and plans that are created to fit the needs of any customer. Here’s a closer look at what each company provides:Here’s a closer look at what each company provides:
AGL Services
- Electricity Plans: AGL offers various electricity plans, including fixed-rate, variable-rate, and green energy options. These plans are designed to suit different usage patterns and budgets.
- Gas Plans: Similar to their electricity offerings, AGL provides multiple gas plans with flexible pricing options.
- Renewable Energy: AGL is committed to renewable energy and offers green energy plans that allow customers to support renewable projects.
- Solar Solutions: AGL provides solar panel installation and maintenance services, helping customers harness the power of the sun.
Energy Australia Services
- Electricity Plans: Energy Australia offers competitive electricity plans with options for fixed-rate, variable-rate, and time-of-use tariffs.
- Gas Plans: Energy Australia’s gas plans are designed to be flexible and affordable, catering to a wide range of usage needs.
- Renewable Energy: The company invests in renewable energy projects and offers green energy plans to support sustainable practices.
- Solar Solutions: Energy Australia provides solar panel installation, battery storage, and maintenance services.
Pricing and Discounts
Indeed, when making a choice between two energy providers, the price of the offered services also plays an important role. Despite the fact that AGL and Energy Australia provide customers with fairly affordable tariffs, it is still crucial to start with a closer look at your needs and your energy usage.
AGL Pricing
AGL’s pricing varies based on location and plan type. They often provide discounts for customers who pay on time or choose to receive bills via email. Additionally, AGL offers loyalty rewards and referral bonuses, making their plans more attractive.
Energy Australia Pricing
Energy Australia also employs various tariffs that include cheaper advertised tariffs as well. Well, customers can take advantage of the discounts that come with paying on time, those customers who pay through direct debits, and those who are given special offers because they have taken other services from the same company. Previously, Energy Australia often offers specials regarding pricing with additional deals for those who are willing to switch to this company.
Customer Service and Support
Reliable customer service is essential when choosing an energy provider. Both AGL and Energy Australia strive to offer excellent customer support.
AGL Customer Service
Customer support is available through phone, email or live chat and thus AGL avails different ways through which the customers can get in touch with it. Customers with inquiries can visit their official site and check their Frequently Asked Questions page, while the AGL app allows for account management.
Energy Australia Customer Service
Energy Australia is known for its strong focus on customer satisfaction. They offer support via phone, email, and an online chat service. Their user-friendly website and mobile app make it easy for customers to manage their accounts and access support.
Environmental Commitment
Each year, more and more customers make conscious decisions about choosing an energy company to become their supplier, and many of them consider the environmental impact of the supplier’s activities.
AGL’s Environmental Initiatives
AGL is heavily invested in renewable energy projects, including wind, solar, and hydroelectric power. The company has set ambitious goals to reduce its carbon emissions and increase its renewable energy capacity.
Energy Australia’s Environmental Initiatives
Energy Australia is also committed to sustainability, investing in wind and solar farms. The company aims to reduce its carbon footprint and offers green energy plans to support renewable energy projects.
User Experience
The overall user experience with an energy provider includes ease of account management, billing transparency, and customer service responsiveness.
AGL User Experience
AGL’s user experience is generally positive, with customers appreciating the convenience of the AGL app and online account management tools. The company is transparent about billing and offers detailed usage insights.
Energy Australia User Experience
Energy Australia provides a seamless user experience with an intuitive website and mobile app. Customers can easily manage their accounts, pay bills, and monitor energy usage.
Key Takeaways
- AGL and Energy Australia both offer competitive rates and a range of services.
- AGL has a strong focus on renewable energy and a long history in the market.
- Energy Australia is known for excellent customer service and user-friendly account management.
Conclusion: Which One to Choose?
AGL and Energy Australia are definitely similar but your choice between the two depends on certain factors. Agl vs energy australia both provide fairly similar services, good deals, and emphasize the importance of renewable resources. Here are some key takeaways to help you make your decision:Here are some key takeaways to help you make your decision:
AGL is for those who prefer to cooperate with a company with more than 175 years of experience that has set itself the task of achieving net zero emissions by 2050 and offers a selection of different plans.
Energy Australia will suit almost any customer who is looking for an energy retailer that offers a reliable service that is affordable and environmentally friendly.
All in all, depending on AGL or Energy Australia is dependent on some factors that would vary with the user’s need or preference. Compare the services provided and services rendered by each of the providers and select for a provider that best suits your requirement.
